Refund policy

Refund & Return Policy

At Shakti X, we are committed to providing high-quality wellness and nutrition products that are carefully packed and delivered to our customers. Because our products include food, nutritional supplements, and consumable wellness products, we follow strict hygiene and safety standards when handling, packing, and shipping orders.

For the safety and protection of all our customers, we do not accept returns or exchanges on food, nutritional supplements, or other consumable products once they have been shipped or delivered. This policy is intended to ensure that products purchased from Shakti X remain safe, hygienic, sealed, and suitable for consumption.

Please read the following policy carefully before placing an order with us.

1. No Returns or Exchanges on Consumable Products

Due to food safety, hygiene, and product integrity requirements, all sales of food, dietary supplements, protein products, creatine, capsules, powders, and other consumable products are considered final once the order has been shipped.

We cannot accept products back after shipment or delivery because we cannot verify how a returned consumable product has been stored, handled, opened, exposed to environmental conditions, or otherwise treated after leaving our facility.

For this reason, customers are not eligible to return or exchange a product simply because they have changed their mind, ordered the wrong product, selected the wrong flavour or variant, no longer require the product, or do not wish to use it after receiving it.

2. Products Cannot Be Returned After Delivery

Once your order has been successfully delivered, it cannot ordinarily be returned or exchanged.

Customers are advised to carefully review their order details, including:

  • Product name

  • Product quantity

  • Product variant or flavour

  • Delivery address

  • Contact information

  • Any applicable promotional offer or discount

before completing their purchase.

If you have any questions about a product before placing an order, we recommend contacting our customer support team so that we can assist you in making an informed purchase decision.

3. Damaged Package or Product

While we take reasonable care to ensure that every order is properly packed before dispatch, products may occasionally be damaged during transportation.

If your package arrives visibly damaged, please document the condition of the package as soon as possible. Photographs or videos of the package, shipping label, outer packaging, and product can help us investigate the issue with the shipping provider.

If the product itself appears damaged, leaking, broken, tampered with, or otherwise unsuitable for use when you receive it, please contact our customer support team as soon as possible.

We may request:

  • Your order number

  • Photographs of the package

  • Photographs of the product

  • Photographs of the shipping label

  • A description of the issue

  • Unboxing photographs or video, where available

After reviewing the information, Shakti X may determine the appropriate resolution, which may include a replacement, store credit, refund, or another suitable remedy where applicable.

4. Incorrect Product Received

If you receive a product that is different from the product you ordered, please contact us promptly after delivery.

For example, if you ordered one product or flavour and received a different product or flavour due to an error on our part, we will review the issue and determine an appropriate resolution.

Please do not open or consume an incorrect product if you believe you have received the wrong item. Keep the product, packaging, and shipping information safely until our support team provides further instructions.

5. Missing Items

If your order contains multiple products and one or more items appear to be missing, please contact our customer support team with your order details.

We will review the order, packing information, and shipment details to determine whether the item was omitted, shipped separately, or affected during transportation.

If our investigation confirms that an item was missing from your shipment, we will work with you to provide an appropriate resolution.

6. Tampered or Unsealed Products

For your safety, do not consume a product if the seal appears broken, damaged, tampered with, or otherwise compromised when you receive it.

Please contact Shakti X customer support immediately and provide photographs of the product and packaging.

We take product integrity seriously and may request additional information before determining the appropriate resolution.

7. Refunds

Because consumable products cannot generally be returned after shipment or delivery, refunds are not provided for ordinary change-of-mind requests or dissatisfaction that does not involve a verified product, shipping, or fulfilment issue.

Where a refund is approved following an investigation, the refund will generally be processed using the original payment method, subject to the applicable payment provider's processing timelines.

The time required for the refund to appear in your account may vary depending on your bank, card issuer, payment gateway, or other payment service provider.

8. Promotional Orders and Discounted Products

Products purchased using promotional offers, discount codes, bundles, or special pricing remain subject to this Refund & Return Policy.

The use of a discount, promotional code, or special offer does not create an automatic right to return or exchange a consumable product.

If a promotional order is affected by an eligible fulfilment issue, we will review the matter based on the circumstances of the order and the terms of the applicable promotion.

9. Incorrect Delivery Information

Customers are responsible for providing accurate delivery information at the time of checkout.

Please carefully verify your:

  • Name

  • Complete delivery address

  • City and PIN/ZIP code

  • State

  • Phone number

  • Email address

Shakti X may not be responsible for delays, failed deliveries, returns to sender, or additional shipping costs caused by incorrect or incomplete information supplied by the customer.

If you notice an error in your delivery information immediately after placing an order, contact us as soon as possible. Although we cannot guarantee that changes can be made after an order has been processed or shipped, we will make reasonable efforts to assist where possible.

10. Products Purchased by Mistake

Please review your cart carefully before completing your purchase.

We do not accept returns or exchanges because a customer accidentally ordered the wrong product, quantity, flavour, size, or variant, particularly once the order has been shipped.

If you contact us before your order is processed, we may be able to assist with changes or cancellation where operationally possible.

11. Order Cancellation

Orders may only be cancelled before they have been processed or shipped, where cancellation is operationally possible.

Once an order has entered the fulfilment or shipping process, cancellation may no longer be possible.

If you wish to cancel an order, please contact us as quickly as possible with your order number and relevant details.

12. Customer Responsibility

Customers are responsible for checking the product packaging and product information before use and for following the instructions provided on the product label.

If you have specific dietary requirements, allergies, medical concerns, are taking medication, are pregnant or breastfeeding, or have any concerns about whether a particular supplement is appropriate for you, please consult a qualified healthcare professional before use.

13. Policy Changes

Shakti X reserves the right to update, modify, or revise this Refund & Return Policy from time to time to reflect changes in our products, business practices, applicable requirements, or customer service procedures.

Any updated policy will be published on this website with the revised effective date, where applicable.

14. Contact Us

If you believe you have received a damaged, defective, tampered, incorrect, or incomplete order, please contact our customer support team with your order number and details of the issue.

Our team will review your request and provide further instructions where applicable.

Important Notice

Due to food safety and hygiene regulations, we do not accept returns or exchanges on food products, dietary supplements, or other consumable products once they have been shipped or delivered. Any exception to this policy will be considered only where there is a verified issue such as a damaged product, incorrect item, tampered packaging, or fulfilment error attributable to Shakti X or its delivery partners.

By placing an order through the Shakti X website, you acknowledge that you have read and understood this Refund & Return Policy and agree to its terms.