Shipping Policy

At Shakti X, we aim to process and deliver every order safely and efficiently. Please review the following shipping information before placing your order.

1. Order Processing

All orders are processed after successful confirmation of payment.

We generally process and ship orders within 1–15 business days after payment has been confirmed. Business days do not include Sundays or public holidays.

Processing time may vary depending on order volume, product availability, promotional periods, or other operational circumstances. During major sales, festive periods, or high-demand campaigns, additional processing time may occasionally be required.

2. Shipping & Delivery

Once your order has been processed and handed over to our shipping or courier partner, it will be dispatched to the delivery address provided during checkout.

Delivery times may vary depending on your location, courier availability, shipping method, weather conditions, and other factors.

Estimated delivery timelines shown at checkout, where available, are indicative and may not constitute a guaranteed delivery date.

Remote locations, certain PIN codes, and areas with limited courier service may require additional delivery time.

3. Tracking Your Order

Once your order has been shipped, you may receive a shipping confirmation and tracking number, where tracking is available.

You can use the tracking information provided to monitor the progress of your shipment through the applicable courier or logistics provider.

Please note that tracking information may take some time to become active after the shipment has been handed over to the courier.

If your tracking information does not update immediately, we recommend allowing some time for the courier system to register the shipment.

4. Accurate Shipping Information

Customers are responsible for providing a complete and accurate shipping address at the time of placing an order.

Please carefully check:

• Full name
• House/building number
• Street/locality
• City
• State
• PIN/ZIP code
• Contact number
• Any relevant delivery instructions

Shakti X is not responsible for delays, failed deliveries, returned shipments, or additional delivery charges resulting from incorrect, incomplete, or outdated shipping information provided by the customer.

If you notice an error in your shipping address after placing an order, please contact our customer support team as soon as possible. While we will make reasonable efforts to assist, changes may not be possible once an order has been processed or dispatched.

5. Delivery Attempts

Our courier partners may make one or more attempts to deliver your order depending on their delivery procedures.

Please ensure that someone is available at the provided delivery address to receive the shipment.

If delivery cannot be completed because the recipient is unavailable, the address is incorrect, the phone number cannot be reached, or the customer refuses to accept the shipment, the courier may make another delivery attempt or return the package to the sender.

Any additional shipping or re-delivery requirements resulting from incorrect information or unsuccessful delivery attempts may be subject to additional charges, where applicable.

6. Delayed Deliveries

Although we aim to deliver orders within the estimated timeframe, delivery delays can occasionally occur due to circumstances outside our control.

These may include:

• Adverse weather conditions
• Natural disasters
• Transportation disruptions
• Courier delays
• Public holidays
• Regional restrictions
• High order volumes
• Strikes or operational disruptions
• Incorrect or incomplete delivery information
• Events beyond our reasonable control

In such circumstances, Shakti X will make reasonable efforts to assist with tracking and resolving the shipment but cannot guarantee a specific delivery date.

7. Damaged Shipments

We take care to package products appropriately before dispatch. However, products may occasionally be damaged during transportation.

If your package arrives visibly damaged, please take photographs of the package and product before opening or using the contents, where possible.

If the product inside appears damaged, leaking, broken, tampered with, or otherwise unsuitable for use, please contact our customer support team as soon as possible.

You may be asked to provide:

• Order number
• Photographs of the package
• Photographs of the product
• Photographs of the shipping label
• Details describing the damage
• Unboxing photographs or video, where available

Our team will review the matter and determine the appropriate resolution.

8. Tampered Packages

For your safety, please inspect your package when it arrives.

If you notice that the packaging or product seal appears to have been opened, damaged, or tampered with, do not consume the product.

Please contact Shakti X customer support immediately and provide photographs of the package and product so that the matter can be investigated.

9. Missing or Incorrect Products

If you receive an incorrect product or discover that an item is missing from your order, please contact us promptly with your order number and relevant details.

We will review the order and fulfilment information and, where the issue is verified, work with you to provide an appropriate resolution.

Please keep all original packaging and shipping materials until the issue has been resolved.

10. Shipping Charges

Applicable shipping charges, if any, will be displayed during the checkout process before you complete your purchase.

Shipping charges may vary depending on the destination, order value, shipping method, promotional offers, or other applicable factors.

Where free shipping is offered as part of a promotion, the terms and conditions of that promotion will apply.

11. International Shipping

If Shakti X offers international shipping, delivery timelines and shipping charges may vary significantly depending on the destination country and courier service.

Customers may also be responsible for applicable customs duties, taxes, import fees, or other charges imposed by the destination country, where applicable.

Shakti X does not control customs clearance procedures or the time required by local authorities.

12. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible after placing it.

Cancellation requests can only be accommodated where the order has not yet been processed or shipped.

Once an order has entered the fulfilment or shipping process, cancellation may no longer be possible.

13. Shipping & Return Policy

Please note that our products include food, dietary supplements, and other consumable wellness products.

For hygiene and product-safety reasons, we generally do not accept returns or exchanges on consumable products once they have been shipped or delivered.

For complete information regarding eligible issues, refunds, damaged products, and returns, please refer to our Refund & Return Policy.

14. Contact Us

If you have questions regarding your order, shipment, tracking information, delivery, or any shipping-related issue, please contact the Shakti X customer support team with your order number and registered contact details.

We will make reasonable efforts to assist you and provide relevant information regarding your shipment.

Important Notice

Shakti X processes and ships orders within 1–15 business days after successful payment confirmation. Delivery timelines vary depending on the customer's location, courier availability, and shipping method.

Please ensure that your shipping address and contact information are accurate before completing your order. Shakti X is not responsible for delays or delivery issues caused by incorrect, incomplete, or inaccurate information provided by the customer.